How To Cancel ClockShark

To cancel ClockShark, log into your account on the ClockShark website (not the mobile app). Navigate to ADMIN > Billing and Payment, then click “Delete Account.” Choose a reason for cancellation and provide any additional feedback. Your account will be deleted, but you’ll have access to the Billing and Payment page for 30 days.

It’s important to note that ClockShark’s specific cancellation process may vary, and they don’t provide clear public information about cancellation procedures. 

If you encounter any difficulties, persist in contacting their customer support until you receive confirmation of your cancellation request. Here’s a detailed breakdown of a ClockShark-assisted cancellation process:

1. Log in to your ClockShark account.
2. Navigate to the account settings or billing section.
3. Look for an option related to subscription management or cancellation.
4. If you can’t find a direct cancellation option, contact ClockShark’s customer support.
5. Reach out to ClockShark’s support team via email or live chat to request cancellation.
6. Provide your account details and clearly state your intention to cancel the subscription.
7. Follow any additional instructions provided by the support team to complete the cancellation process.
8. Confirm that your subscription has been canceled and that no future payments will be processed.
9. If you’re within the refund period (typically 30 days from the last payment), you may also request a refund.
10. Keep any confirmation emails or messages regarding your cancellation for your records.

Before canceling your ClockShark account, take note of the following reminders:

1. Export Data: Ensure you have exported all necessary data, such as timesheets, job details, and reports, as access to this data will be lost after cancellation.
2. Outstanding Payments: Check for any outstanding subscription fees that need to be settled before the account can be closed.
3. Subscription Refunds: Be aware of the refund policy. ClockShark generally does not offer refunds for fees paid or pre-paid, except under specific conditions such as cancellation within 30 days of an annual subscription payment or termination by ClockShark for reasons other than cause.
4. Effect on Integrations: Consider the impact on any integrations with other software (e.g., QuickBooks, ADP, Sage 100) that you might be using. Ensure you have a plan to manage these integrations post-cancellation.
5. Notifications and Alerts: Remember to turn off any alerts and notifications set up within ClockShark to avoid unnecessary emails or messages after cancellation.
6. Employee Communication: Inform your employees about the cancellation and any changes in time tracking or job management processes that will take place as a result.
7. Geofence Settings: Disable any geofence settings that might still be active to prevent any location-based reminders or notifications from being sent.
8. Account Closure Process: Follow the proper procedure to close your account via the “Billing and Payment Screen” within the service. Note that account termination cannot be done via email, chat, or telephone for security reasons.

Remember to cancel any auto-renewal settings to prevent future charges. If you’ve set up automatic payments, you may need to revoke the payment authorization separately.

Also, be aware that some companies may deliberately make the cancellation process complex. If you face any issues, document your attempts to cancel and consider contacting your payment provider if necessary.

Lastly, if you’re canceling your ClockShark subscription to move to another time-tracking software, ensure you’ve fully reviewed the fine print before making the big switch. The new platform must provide comprehensive onboarding assistance to ensure the migration will be as smooth as possible. 

To get you started, here’s a list of ClockShark alternatives and everything you need to know about their features, pricing, and onboarding process:

• Buddy Punch Review
• Jobber Review
• Workiz Review
• Clockify Review

References