What Employee Management Software Does Amazon Use?

Amazon employs a range of employee management software solutions to effectively manage its extensive workforce. One of the primary tools is Roster, a centralized internal software developed to streamline the hiring process and improve personnel management. 

Roster focuses on position-based management, enabling better tracking of headcount and enhancing the recruitment experience for both candidates and hiring managers. This tool was implemented as part of Amazon’s efforts to adapt to a more stable growth environment following the rapid expansion during the pandemic.

In addition to Roster, Amazon utilizes its Employee Services Technology (ES Tech), which integrates various technologies to support HR functions across its global workforce. 

ES Tech includes capabilities for contact management, content management, process automation, and document solutions. It leverages AWS services such as Amazon Connect for communication, as well as tools like Salesforce for customer service management. 

This comprehensive approach allows HR to automate repetitive tasks, manage employee inquiries, and streamline processes, contributing to a more efficient HR operation.

Previously, Amazon had partnered with Workday for employee management but ended that relationship in 2021, prompting the development of in-house solutions like Roster and enhancements to ES Tech. This shift reflects Amazon’s commitment to creating tailored systems that align with its operational needs and workforce dynamics.

Overall, Amazon’s employee management software ecosystem focuses on improving hiring processes, enhancing employee engagement, and ensuring efficient HR operations through advanced technology and automation.

Discover related content and stay ahead of the curve. Read our software guides and reviews to learn more about the right software for your construction business: 

• Mobile Field Service Software
• Procore Review
• Raken Review
• ExakTime Review

References