What Is Field Service Management?

Field Service Management (FSM) involves coordinating a company’s resources, such as employees and equipment, for work activities performed off-site. It is a system for managing off-site workers and the resources they need to efficiently do their jobs. 

FSM focuses on optimizing efficiency and streamlining operations related to field service activities, including scheduling, dispatching, and tracking. It also encompasses managing tasks, resources, and personnel involved in various field services to ensure efficiency, productivity, and high-quality service delivery. 

FSM may also refer to software and cloud-based platforms that aid in field service management.

FSM is used across industries like telecommunications, healthcare, manufacturing, and utilities. Effective FSM, often powered by advanced technologies, is key to both customer satisfaction and service provider efficiency.

Master field service management. From scheduling to workforce tracking, learn how to optimize your field service business. Read more related articles now:

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