(650) 332-8623The 7 Best Dispatch Software Solutions for 2025
Looking for dispatch software for your construction business? We’ve reviewed 7 of the best dispatch apps on the market to help you choose!
In many construction businesses, dispatch managers are responsible for getting teams and materials to the right job site in the least amount of time possible. That’s why dispatch software is central to coordinating teams properly across multiple construction sites.
To ensure you have the right solution for your company’s needs, we’ve compiled a list of the seven best dispatch software solutions for 2024.
We’ve examined the best solutions for managing field service teams to provide you with detailed overviews of their key features and pros and cons. We’ll also see what actual users say about their experience and check on each app’s pricing.
Let’s start with a quick overview of our entries.
Top Picks
Below, you’ll find a summary of each app we’ve reviewed, with our scores, each app’s ideal use cases, its pricing, the availability of any free trials or free tiers, and the platforms on which the app is available. Each app has been thoroughly investigated and analyzed for users like you, with pros and cons, key features, integrations, and real user reviews.
Let’s take a look…
9.3 
14-day free trial
7.0 
Demo available upon request
7.7
Demo available upon request
8.0
Demo available upon request
EDITOR’S NOTE: We created Workyard – the first app reviewed here – to address issues we encountered while struggling to track and manage construction payrolls for over 700 workers in over 50 construction businesses. We built the Workyard app from the ground up to support construction companies like yours, with industry-essential features like the industry’s most accurate time clock app with GPS and geofencing, intuitive contractor scheduling, construction cost tracking tools, and more.
Learn more about how Workyard works on our main website, or sign up for a 14-day free trial today to see what Workyard can do for your business.
Workyard
Scoring
Key Features
-
Best-in-class GPS tracking
-
Scheduling for individual workers and teams
-
Job-tracking with real-time data
-
Job costing for all types of jobs
-
Reporting with analysis and insights
-
Labor compliance in-app functionality
-
Integration with payroll systems and workflow in minutes
Accurate GPS employee and vehicle tracking
Simplifies scheduling
Great mobile experience for field employees
GPS tracking can drain device battery
Some standardized features could be more customizable
Lacks integration with Google calendar
Highlights
Best-in-Class GPS Tracking
Workyard is equipped with highly accurate GPS tracking, enabling you to monitor employees’ and vehicles’ whereabouts in real time. Workyard uses live phone-based GPS tracking alongside personalized geofencing to accurately track workers’ locations. With Workyard, you can be sure every service personnel’s worked minute is accurately captured and recorded.
Workyard automates clock-in and clock-out for field employees. The app also allows you to view every team member on a map, anywhere, anytime.
Workyard makes sure you have accurate reimbursements for vehicle trips by calculating mileage and journeys via GPS.
Thanks to its precise GPS tracking, Workyard keeps every timecard and timesheet accurate to the minute, reflecting actual labor costs to keep projects profitable.
See why 50,000+ workers and over 10,000 contractors use Workyard (and why construction managers and leaders like you have rated us 4.9 of 5 stars on Capterra). Explore Workyard and start a 14-day free trial today to see how we can speed up your construction and workforce management.
Scheduling
Workyard makes it easy to assign team members to projects and tasks with its visual calendar dashboard.
You can send schedules and job details from the scheduling console to field employees in seconds. Workyard’s mobile app ensures field workers receive assignments and dispatches wherever they are.
With Workyard’s scheduling and dispatch software, you can:
- Schedule multiple jobs for any worker (or several workers to the same job)
- Use real-time locations to instantly dispatch field employees to client job sites
- Assign job duration from start to completion
- Add to-do checklists to each job
- Track scheduled jobs by status
- See schedules by week, month, or task
- Organize schedules by job type, deadline, date, and others
- Repeat scheduled projects or tasks
Workyard’s mobile app syncs employees’ schedules in real time so everyone stays on the same page.
Job Tracking
Workyard’s job-tracking software places key metrics and real-time updates at your fingertips for better dispatch decisions.
Use Workyard to:
- Capture job progress with the mobile app
- Increase transparency around project activity
- Speed up business processes
- Improve billing and job estimates with labor costs
The platform provides dispatchers with vital field service data, including:
Labor time and costs. Every timecard submission includes hours worked per job and/or cost codes.
Site visits. Every employee clock-in and clock-out is automatically captured.
Worksite vehicle trips. Relevant driving trips to each job site are tracked and recorded.
Project updates. Every worker assigned to a job can share progress updates with notes and photos.
Receipts. Team members have the autonomy to record receipts and attach them to the relevant job.
Job Costing
You can use Workyard’s live cost tracking to capture job costs by recording and analyzing time card submissions.
Use Workyard to group and filter job costs by:
- Employee
- Project type
- Duration of project
- Cost code
- Date
The platform receives each log and time card submission, automatically calculating job costs for each task and employee. Workyard provides job costs updates in real time on your dashboard.
The platform synchronizes job cost data and time sheets with existing accounting systems for faster processing.
Reporting
You can use Workyard to create customizable reports and dashboards, enabling you to improve dispatch decisions based on present and past outcomes.
Use Workyard to generate and customize the following reports in minutes:
- Time cards (detail, summary)
- Time card notes
- Time off summary
- Pay period time
- Project and cost code time (detail, summary)
Use Workyard to generate the following reports:
Task report. Filter and group entries by time, cost code, and project code
Project report. Create project reports on a daily, weekly, or monthly basis
Progress report. Export current project notes in PDF and CSV format, including image attachments
Employee time report. Create reports on teams’ worked hours, labor costs, and activity on job sites
Labor Compliance
Workyard helps you and your company stay compliant with built-in labor guidelines. The app creates automatic audit trails to document time records for every field service worker on your team.
Workyard is FLSA-compliant and stores records in an online, searchable repository. Use Workyard to set rules for mandatory breaks and overtime by state and stay compliant with labor regulations.
Integrations
Workyard integrates with CRM, accounting, and payroll for faster business processing. Its native integrations include QuickBooks, Gusto, Oracle NetSuite, Rippling, and others.
You can import employee and project data to other systems for streamlined billing, invoicing, and job cost reporting.
Workyard also exports data to CSV for use in Microsoft Excel and Google Sheets. The app’s Developer API lets you connect to more systems not already on the list.
Reviews
Workyard users say the app’s GPS tracking solution eliminated several problems in their business operations, such as manual entry corrections and time card verification.
iOS user cesarcien1980 says he is impressed with Workyard’s GPS tracking:
Accurate employee time cards ⭐⭐⭐⭐⭐
I’ve been impressed with how well the GPS data has worked. When we started using Workyard we were trying to eliminate the time consuming back and forth that usually goes into making sure time cards are accurate. One of the biggest problems we have is that our employees forget to clock in when they arrive on site. Workyard allowed us to set the addresses for all of our job sites so that when an employee arrives to the project Workyard uses GPS to capture their actual arrival time. If they forgot to clock in and do it say an hour later we have that audit trail to compare to. We can see that they arrived on site at 7 AM vs an 8:15 AM clock in. Our workers love it because when they forget to clock in it’s almost always an honest mistake. This way they feel confident their time card is going to be accurate and they’ll get paid what they deserve.
Android user Willem Steenkamp says the app is very easy to use:
⭐⭐⭐⭐⭐
Great app to track real time.very user friendly
Workyard user Kelly W. says the app has eliminated time errors:
A Step Forward for Our Business ⭐⭐⭐⭐⭐
Overall: From starting with the trial, to getting signed up, our experience has been excellent. We were able to identify the team assigned to us from the beginning. From phone calls, to Zoom calls, to pop ups while using the program, we have been in good hands but honestly the app is so user friendly, we haven’t had to ask for much additional help.Pros: Prior to signing up for Workyard, we were using a time clock. Workyard has given us with real time work tracking, including drive times, paid breaks, and unpaid lunch breaks. The accuracy and ease has made us so much more efficient, accurate, and professional.
Cons: At this point, really nothing. We have used this for less than 6 months so we are still learning but am beyond satisfied with what we have utilized at this point.
Pricing
Free Trial?
14-day trial with no credit card required
Time Tracking
Annual: $6 / mo. per user + $50 base fee
Monthly: $8 / mo. per user + $50 base fee
Workforce Management
Annual: $13 / mo. per user + $50 base fee
Monthly: $16 / mo. per user + $50 base fee
Schedule, dispatch, track, and manage your team with Workyard
See how it works
Dispatch
Scoring
Key Features
-
Mobile and desktop tools for job management
-
Schedule appointments with automated notifications
-
GPS mobile location tracking and vehicle trips audit
-
Capture history with data tracking for photos and digital forms
-
Customer billing with online client payment options
Easy to use and navigate
Useful notifications for both workers and clients
Partnership with warranty companies
Could use more customization
Updates could be disruptive to users’ workflow
Expensive
Highlights
Dispatch is a field service experience platform providing software solutions to service providers, manufacturers, home and property service companies, retail, and more.
Dispatch centralizes service interactions onto its platform. It enables you to schedule and assign client appointments for your field staff using either its web or mobile apps.
You can automate appointment notifications and measure client satisfaction with each job request, helping your team adjust gaps in performance and service delivery.
The platform also allows you to track field workers’ locations using its GPS mobile app. You have the option to access travel history for accurate auditing of vehicle trips. Dispatch also captures notes, photos, PDFs, and other digital documents to enable data tracking for each job.
You can use Dispatch to bill customers, create invoices, and collect payments online.
Dispatch integrates with QuickBooks Online and other third-party apps, including Salesforce, Hubspot, Oracle Field Service Cloud, and others.
Reviews
Dispatch users say the app helped them organize their tasks, but the app could use more customization and fewer bugs.
iOS user Moi Da Toy says the app is plagued with bugs, affecting its scheduling function:
None of the updates are fixing anything ⭐
The recent update regarding the complete job bug is still present, in fact there are more bugs occurring, not able to edit contact information, when you add apostrophes or commas to a note, it adds a bunch of symbols, and when searching for a work order, all the numbers become duplicated. The biggest problem of it all is when you schedule an appointment and the job randomly turns gray.
Dispatch user Wayne C. says the app is useful when it’s working properly, but the platform could use more customization:
Capterra reviewer Wayne C. says:
Great when it works ⭐⭐
Overall: when it works its great but it breaks down to much i cant continue to run my business this wayPros: its easy to use , a few reps are great to work with
Cons: customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent
Pricing
Free Trial?
7-day free trial
Pro
Annual: $1,188 / yr. (10 users)
Monthly: $119 / mo. (10 users)
Plus
Annual: $2,388 / yr. (20 users)
Monthly: $229 / mo. (20 users)
Power
Annual: $3,588 / yr. (40 users)
Monthly: $349 / mo. (40 users)
FieldEdge
Scoring
Key Features
-
Scheduling with smart dispatch board
-
Performance dashboards with average ticket value and job profitability
-
Customer management with job progress and equipment status update
-
Automated service agreements
-
Mobile CRM with full equipment and work order history
Good customization
Good customer support
Not easy to set up
Requires extensive onboarding
Not easy to navigate
Issues with QuickBooks integration
Highlights
Fieldedge is service management software designed for trade industries and field service businesses.
It provides tools for scheduling and dispatching with drag-and-drop job assignment and map-based scheduling. Fieldedge aims to decrease “windshield time” through intelligent touring and its smart dispatch dashboard.
The platform helps you manage customers and automate service agreements, creating custom forms for each serviced equipment. Fieldedge also allows you to review clients’ job history and identify customers with aging equipment, highlighting potential service and replacement opportunities.
FieldEdge provides GPS and time-tracking through its integration with FleetSharp, a fleet tracking software solution for small businesses.
FieldEdge integrates with third-party systems, including QuickBooks and Dispatch.
Reviews
FieldEdge users say it helped them with their business tasks, but the mobile app needs work.
iOS user Service Field Tech says the app is frustrating to use for a field technician:
Frustrating ⭐⭐
The app is frustrating to use. Work orders won’t open up, selecting certain functions won’t open up. App freezes. At one point it was attempting to load the history page of a previous job, and it just stayed on the loading screen. I forced closed out of the app multiple times and it would just revert back to the page. Only until I actually deleted the app and reinstalled it did it work again.I wouldn’t recommend using the app to anyone until they seriously figure out what the issues are.
Fieldedge user Leon W. says the app is okay, but customer support could be better:
FieldEdge is okay at a lot of things – ⭐⭐⭐
Overall: A lot of our issues honestly probably came from the initial setup. Things weren’t done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back.Pros: Ease of use for technicians in the field and office staff.
Cons: Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own.
Pricing
Free Trial?
Demo available upon request
Select
Premier
Elite
Must contact sales for pricing
Omnitracs
Scoring
Key Features
-
Strategic planner with automated daily service schedule creation
-
Same-day dispatch software with near real-time route communication
-
Routing with satellite, street map, and hybrid map views
-
Active alerts with customizable client notifications
Good tracking features for vehicle activity (ex. hard braking)
Easy for drivers to use
Scalable
Poor customer service
Difficult to set up
Updates take too long and disrupt workflows
Highlights
Omnitracs provides fleet management solutions to fleet-based businesses such as commercial trucking, home services, and construction. It provides tools for routing and dispatching, driver workflow, safety and security, and more.
Its strategic planner helps you optimize drivers’ routes by identifying ideal centers for warehouse and distribution. It also allows you to automatically create daily service schedules, align vehicle trips with territory and route statistics, and equip drivers with optimized stop lists.
Omnitracs offers GPS tracking to monitor driver location and vehicle activity. It provides near real-time arrival and departure times, helping you address customer inquiries with up-to-date information.
The software gives clients visibility into their orders’ entire lifecycle from scheduling to delivery. It supplies real-time delivery location and order summaries to reduce client inquiries about expected arrival. You can customize alerts and status notifications according to your clients’ preferences.
Omnitracs integrates with Drivewyze, SpeedGauge, PrePass, TWM, Mobileye, and other third-party systems.
Reviews
Omnitracs users were happy with the app, but cited issues around mobile functionality.
iOS user Gonzo916 says the app is a great tool but needs to provide more information to drivers:
Great tool. Would be even better if….. ⭐⭐⭐⭐
Love this app as an Operations manager. This app would be even better if :
- I would be able to move stops around on a route.
- Look at Past date routes
- See the items being Delivered on a stop
- See all vehicle info ( miles, vin, etc.)
Omnitracs user Bob S. says the platform was okay, but it’s best to stay away:
Capterra reviewer Bob S. says:
Do not do business with this company ⭐
Overall: Will never do business with this company againPros: software was sufficient, tech support is non-existent
Cons: Bought the hardware, when we stopped service, Omnitracts decommissioned all rendering purchased hardware useless/worthless
Pricing
Free Trial?
Demo available upon request
Tiers
Must contact sales for pricing
Workiz
Scoring
Key Features
-
Drag-and-drop scheduling with multi-day jobs
-
Customizable mobile invoicing
-
Service plans with automated service agreements
-
GPS tracking with route optimization
-
Customized client communication with automated notifications
Good features for tracking leads and managing customers
Free tools for businesses
Intuitive interface
Poor customer service
Platform fixes take too long
Mobile experience issues
Highlights
Workiz provides field service management solutions to trade industries like HVAC, plumbing, electrical, and locksmith among others.
The platform streamlines scheduling with a drag-and-drop calendar. It enables you to identify and assign the nearest technician to a job site. Workiz also allows you to message and call clients directly from the calendar, eliminating steps to completing transactions.
It develops industry-specific tools for field services management such as estimation tools with job cost and time expectations. The platform also provides GPS tracking with route optimization for mobile employees.
Workiz helps you manage clients, enabling you to track incoming leads and job referrals. You can offer service plans with automated service agreements to streamline transactions with clients. You can also create custom invoices and automate follow-ups on late payments.
Workiz announced its integration with LInxup, a GPS tracking solution provider, in 2023. Workiz also integrates with QuickBooks, Zapier, Thumbtack, Mailchimp, and other third-party systems.
Reviews
Workiz users say the app is not bad, but could be more user-friendly.
iOS user BBB212 says app is good but could be more user-friendly:
It’s not a bed software but very very difficult to use – ⭐⭐⭐⭐
(bad customer service)Customer service give me only 30 minutes help to set up my accounts but the problem is i need at least an hour and 30 minutes because it’s very complicated software. But the person on the phone that help me create the accountDid not care and we end of the call after 20 minutes.
I expect for $80 a month to get better customer service.
Android user Pavel Dz says recent updates messed up a few things:
⭐⭐⭐⭐⭐
Feedback on the new UI. * Scrolling jobs by day (schedule) now easier, but it’s very hard to keep track of the boundaries; adding a separator (line or larger space) would improve clarity. * Can’t paste texts into job notes text field. The cursor jumps to the very beginning when calling the context menu (copy, paste, select all..). * (old deficiency) Incoming message phone number is not shown; can’t identify sender among client’s multiple numbers. Replies might go to wrong number. Pixel 7 pro
Workiz user Dawson H. says the app has brought nothing but headaches:
Before You Decide To Go With Workiz… – ⭐⭐
Overall: My experience with Workiz has been terrible. It’s costed my business thousands of dollars in extra time and mind space, and I’m pretty sure my accountant hates me now.Pros: There are a few things I grew to appreciate about Workiz like the automations, but there’s way more to the story.
Cons: Since day one of switching to Workiz it has been a non-stop headache. …We experienced extensive QuickBooks sync issues that skewed our financial reporting, making it impossible to know what our true financial situation was. After months of reaching out to Workiz support they finally admitted they had an internal problem that was causing this and refunded us 1 month of software cost. The onboarding team did an embarrassing job of importing our historic data. Almost every invoice over the past year was populated in Workiz but was not showing a collected payment, so the system was showing hundreds of thousands of dollars overdue in payments over the past year.
…You are unable to make invoicing required before closing out a job (techs consistently forget to create invoices leaving this up to office staff to catch). You are unable to be signed in on multiple devices at the same time, e.g. your cellphone and a field device like iPad or tablet. The mobile app does not rotate sideways. Workiz text can’t display emojis. The list goes on and on…
Pricing
Free Trial?
Lite tier
Lite
Free
Standard
Monthly – $225 / mo.
Annual – $198 / mo.
Ultimate
Must contact sales for pricing
ServiceTitan
Scoring
Key Features
-
Scheduling with custom tags for special tools and prior rescheduling
-
Dispatch board with intelligent schedule optimization
-
Integrated workforce management and marketing tools
-
Mobile automated tools for warehouse and tech crews
-
Client portal with work orders and payments
Easy to use for both office and field workers
Great customer service
Good client portal features
Poor onboarding experience
Frequent changes disrupt field technicians’ workflow
Modules are not scalable
Highlights
ServiceTitan is service management software designed for trade industries and home service businesses, including HVAC, plumbing, electrical, and appliance repair, among others.
It develops solutions for commercial and residential contractors such as tools for field operation, client experience, and order management.
Its scheduling feature allows you to categorize and tag jobs with special tools needed, languages spoken, and prior reschedules. The platform also allows you to queue up new jobs for technicians as they finish up current calls.
Its dispatch board uses point-and-click functions to extend, shorten, or reschedule jobs. You can also send and receive SMS texts through the dispatch board, streamlining communication.
ServiceTitan offers tools for creating proposals and quotes, invoices, and service agreements. It also manages client appointment confirmations via text, eliminating unnecessary calls.
ServiceTitan integrates with GPS providers to track technicians’ locations. The platform also integrates with other third-party apps like QuickBooks, Google Local Services Ads, Trane, Thumbtack, and XOi, to name a few.
Reviews
ServiceTitan users say it made them look good to clients, but the mobile app struggles with several issues.
iOS user Supertech444 says the app is slow and suffers from multiple issues:
I do not recommend this software to anyone. – ⭐
Having used several CSM programs. This one is over priced and over promised on capability/features. …The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it.You can not switch between IPad and Phone without logging in and out from one to the other. It wants to constantly track to device all the time. No way to turn this off that I can find. I am actively recommending people do not use it to any one that talks about it in the industry. They try to make all the trades from Lawn Care service company’s all the way to HVAC in the same box. It is most definitely not for Commercial company’s. This software has actually made me want to quite my job it is so annoying.
If you’re looking specifically for a scheduling tool for your lawn care service business, this list of recommended lawn care scheduling software is a great start.
ServiceTitan user Leon W. says the app is great for managing customers:
The best CRM for the trades – ⭐⭐⭐⭐⭐
Overall: Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.Pros: We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!
Cons: The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.
Pricing
Free Trial?
Demo available upon request
Starter
Essentials
The Works
Must contact sales for pricing
Motive
Scoring
Key Features
-
Delivery management with fleet view and dispatch board
-
Order management with central accessible dashboard
-
Driver app with dispatch and messaging
-
Routing with real-time visibility and route optimization
-
Dynamic ETAs with GPS location data and predicted routes
User-friendly
Easy to set up
Dynamic ETAs address client inquiries
Poor customer support
GPS tracking drops with slow connection
Users report lack of flexibility in pricing
Highlights
Motive provides fleet management software solutions to various industries, including construction, field service, oil and gas, delivery, and agriculture, among others.
It provides cloud-based dispatch management tools. These includie in-app messaging, order management dashboard, and dispatch board. Its fleet view allows you to monitor progress and track deliveries in real time.
Motive’s Driver app helps drivers manage vehicle and equipment inspections, dispatch assignments, compliance, and office communication. The app auto-generates arrival and departure times. It also provides real-time visibility and route optimization to keep customers and managers informed of drivers’ whereabouts.
You can create dynamic ETAs based on GPS location data and predicted routes. Motive also allows you to view location, telematics, and dispatch data as long as devices are connected to vehicles and equipment. You can search dispatch ID, vehicles, drivers, destinations, and more using the platform.
Motive integrates with a wide range of third-party apps and systems including Quickbooks, CareTrack, VisionLink (CAT), Komtrax, and others.
Reviews
Motive users say the app is user-friendly, but glitches need fixing.
iOS user JoeLG65 complains of several app glitches:
Too many glitches ⭐⭐
The app is a great idea it just not execute very well. For one, the truck locations are not accurate. Sometimes not all my trucks are listed. I still have to call my drivers to verify their location because I can not trust the app. Some features are not available vs the computer version.
Motive user Heather K. says the app was easy to use, but customer support could be better:
Very Unhappy Customer, Looking for New Software ⭐⭐
Overall: The overall experience I’m not happy with. I have booked calls and yes had to cancel a few times cause of having to deal with staff, but the last call I booked to get help and information the person who called to have the meeting that was scheduled to have with ME, had it with the person who answers the phone. Which I thought was totally unprofessional when it was me who booked the meeting not him. Tried scheduling another call and emailed the guy and asked why the meeting wasn’t held with me and go no responses back.Pros: I like it at first, it was very easy to use.
Cons: This software hardly ever works. Doesn’t log information all the time. When it does it only half the information. Can’t rely on the Motive for proper information.
Pricing
Free Trial?
Demo available upon request
Tier
Must contact sales for pricing
Further Reading:
Dispatch software is essential for industries like painting, where managing multiple crews and job sites can get complex. If you’re in the painting business, check out our guides for industry-specific tips.
- Painting Terms: A Glossary of Industry Lingo + Detailed Definitions
- Painting Licenses and Certifications: What You Need to Start a Business in the U.S.
- Painting Apprenticeship: How to Become (or Hire) a New Painter
- Painter Training: The 12 Best Courses and Schools for Painting Careers
- Painting Tools and Equipment: 15 Things Your Business Needs in 2025
- How to Start a Painting Business
- Painter Marketing: 7 Fresh Ideas to Build Your Business in 2025
The Bottom Line
The right dispatch software can mean the difference between meeting project deadlines and missing them.
The seven best dispatch software solutions discussed above offer a range of solutions designed to coordinate construction teams efficiently. By evaluating the strengths and downsides of each one, you can make an informed decision about which dispatch software works best for your fleet and field service business.
Construction managers and field workers love the Workyard mobile experience. Our iOS and Android apps are designed around the needs of team managers in the construction business.
Our web platform also simplifies scheduling, dispatch, team management, time tracking, and more for construction managers. Try Workyard free for 14 days and see how we can simplify your field service management and make your business more profitable!
Our Scoring System Explained
Our 8-part scoring system was created to help you understand the potential value of any software we review simply and fairly.
We created it after reviewing dozens of software products, which we covered in depth, but without providing a direct and simple way for readers to compare products on their merits – without spending a lot of time looking through our articles for the information they needed to make an informed decision.
Every app we review will include Customer Support and Company scores, which we’ll explain in more detail below. Many of the factors reviewed in this article will also be consistent across most (or all) of our software reviews, with some differences:
The 8 factors assessed and their contribution to a product’s overall score may differ slightly from product to product based on various factors, such as the use case we’re reviewing for, the type of business these products are tailored to, and other considerations. However, all reviews will feature an 8-part score, weighted and combined to calculate each product’s overall score.
How We Score Software
All factors in our reviews are scored on a 10-point scale – technically 11 points – from 0-10. However, we only give products a score of 0 if it does not include an essential feature at all, and we try to avoid giving out 0 scores if a product can demonstrate any functionality in line with the specific factor being reviewed.
In general, the 0-10 range translates as:
- 9.0 – 10 – One of the absolute best in its category (amazing).
- 7.5 – 8.9 – Very good, but with some minor issues (very good).
- 6.0 – 7.4 – Mediocre performance with notable shortcomings (average).
- 3.0 – 5.9 – This feature is not ready for prime time (borderline).
- 1.0 – 2.9 – This feature actually makes its product worse (unacceptable).
- 0 – The product doesn’t include this important feature at all.
How We Calculate Overall Scores
The 8 factors reviewed are weighted based on an overall total of 100%:
- Ease of Use: 20%
- Time Tracking Accuracy: 20%
- Scheduling Features: 15%
- Job Tracking: 15%
- Integrations: 10%
- Customer Support: 15%
- Company: 5%
Methodology for Each Factor
Ease of Use
We evaluate a product’s ease of use based on three main considerations:
- How easy is it to set up this app?
- How easy is it for managers to use the backend dashboard?
- How easy is it for frontline workers to use the (mobile) app?
These three considerations cover the main ways you and your team would use the software being reviewed – when you first obtain it, when someone (a manager, executive, team leader, or similar role) needs to use it to manage people, money, data, and other things, and when workers you’re tracking use the app (usually a mobile version of the software designed for frontline and/or field team members) to clock in, clock out, record time worked, or address other day-to-day needs.
Time Tracking Accuracy
Every minute matters when you’re trying to control payroll costs. This factor accounts for various features and common needs in time-tracking apps, such as…
- How accurate or precise is its GPS tracking capability?
- How accurate – and how customizable – is its geofencing feature?
- How accurate is its travel and mileage tracking (if available)?
- Can it automatically clock workers in and out based on the above?
- Can you set and/or restrict rules for clocking in and out?
- Can the app continue tracking workers while offline?
- How easy is its mobile app and/or kiosk for frontline workers?
Scheduling Features
Many construction businesses prefer to manage as many aspects of employee labor activity as possible in a single app, which is why many time-tracking apps also include worker scheduling as a core feature.
When we consider a product’s scheduling features, we look at:
- Its dashboard customizability (daily, weekly, or monthly views).
- Its project-based scheduling and visibility.
- Its real-time updates and notifications for workers.
- Its real-time map views of worker locations for best-fit scheduling.
- Its recurring schedule (copies to subsequent weeks, etc.) functionality.
Job Tracking
This factor helps you understand if the software can also provide insight into specific projects, which is particularly handy when your business deals with many customers or clients who generally need shorter-term work. Effective job tracking typically also includes accurate job costing functionality for construction companies.
We assess several things when calculating a product’s job tracking score:
- Its project-based tracking for multiple projects per day/week/etc.
- Its ability to track multiple / many projects simultaneously.
- Its use of (and your ability to customize) construction cost codes.
- Any built-in job costing views.
- Any integrations for cost coding (QuickBooks etc.)
Integrations
No business can operate on a single app, which is why integrations with other apps and tools are such important aspects of modern business software.
To calculate a product’s integration score, we’ll examine:
- How many native integrations (the simplest connection) does it offer?
- How effective and easy-to-use are its integrations with payroll software?
- Does it have robust data import and export features?
Customer Support
Learning how to use a new app can be frustrating, even if it’s meant to be the most user-friendly app around. That’s why great customer support is so essential when considering which time-tracking app to use.
Customer support scores are calculated based on:
- Live support channels available (phone, email, chat, etc.).
- Live support hours (business hours only, 24/7, etc.).
- The strength of the product’s online help center and/or FAQs.
- What other users say about support in online reviews.
Company
A great company with a highly customer-friendly approach can often make up for shortcomings in their software products – at least up to a point.
When assessing this score, we’ll examine:
- Transparency (easy-to-find pricing, etc.)
- Trial period (duration, feature availability, credit card requirements, etc.).
- Subscription flexibility (contracts, required durations, etc.).
- Ease of cancellation or pausing subscriptions.
- Customer perceptions (online product reviews).
- Website (a minor consideration, but great companies tend to have great websites).
Any questions about our scoring system? Have any suggestions on how we could make it even better? Click here to send us your feedback – we’d love to hear from you!
Dispatch software is a digital tool designed to simplify and speed up day-to-day operations of fleet-based and service industries. These include:
- Scheduling and routing – dispatch software optimizes creation of delivery routes and schedules based on factors such as driver availability, vehicle speed and capacity, traffic, weather, and customer preferences.
- GPS tracking – dispatch software provides managers and dispatchers real-time updates on vehicle location and activity. Advanced solutions include granular detail on braking, cornering, and efficiency.
- Mobile access – the best dispatch platforms are accessible even on mobile devices, enabling dispatchers to relay critical information to drivers and field service technicians on the road.
- Integration – dispatch software solutions should be able to seamlessly integrate with external systems such as accounting, payroll, and CRM to ensure optimization of business processes.
- Scalability – the best dispatch software should be designed to scale according to different business sizes and needs.
Dispatch software is central to increasing efficiency and reducing errors in many industries including transportation, logistics, field service, emergency services, and healthcare to name a few.
Trucking dispatch software is a digital tool that helps dispatchers manage and streamline operations within a trucking fleet. Dispatch software plays a crucial role in scheduling, routing, and tracking shipments and vehicles, enhancing operational efficiency, improving route planning, ensuring timely deliveries, and facilitating real-time communication between dispatchers, drivers, and customers.
The essential features of dispatch software include:
- Real-time GPS tracking – dispatch software enables real-time monitoring of fleet movements. It provides immediate information on location, status, and potential issues during transit. This feature enhances transparency and communication between drivers, dispatch, and customers, building trust and improving the service experience.
- Scheduling and dispatching – dispatch software utilizes AI and machine learning to optimize real-time dispatch decisions. It takes into account factors like traffic conditions, driver availability, and delivery windows. This feature reduces human error, streamlines operations, and improves service delivery.
- Integration – dispatch software seamlessly integrates with other systems and platforms. This feature improves data accuracy, operational coherence, and workflow efficiency. Dispatch software usually integrates with GPS, ERP, CRM, and other logistics systems.
- Customizable and scalable solutions – dispatch software offers flexibility for tailoring solutions to specific operational requirements. It is often designed to scale up as the business grows. This feature ensures the software adapts to changing needs without compromising efficiency.
These features are critical for efficient dispatch operations, driver and field service staff safety, and customer satisfaction.
There are several good free dispatch software options available online. Here are some highly viewed and highly rated options:
- Workyard – the app provides several dedicated solutions for field service companies. Its GPS tracking is among the most accurate in the field, providing real-time location data and updates to dispatchers. It also features a live map view where you can track employees’ and vehicles’ whereabouts in real time. Workyard also offers scheduling, time-tracking, and job-tracking features to streamline business processes.
- Motive – this dispatch software offers real-time tracking, route optimization, and automated scheduling. It integrates with other systems and platforms, making it a versatile choice for logistics and transportation management.
- Omnitracs – this dispatch software is designed for small to mid-sized trucking and logistics companies. It specializes in optimizing routes and managing loads, making it a favorite among smaller and mid-sized companies looking for a smart, efficient solution.
- ServiceTitan – this dispatch software helps field service companies optimize routes and schedules, reducing drive time and fuel costs while ensuring technicians with the right skills are sent to the right jobs. Its color-coded, drag-and-drop interface allows for quick scheduling changes, and its route optimization tool navigates traffic problems to minimize delays.
These are some of the top-rated free dispatch software options available. Each has its unique features and capabilities, so it’s essential to evaluate them based on your specific business needs and workflow.
